Refund Policy & Warranty Info


April 29,2022

In General
These MINGDA After-Sales Policies (these “Policies”) only apply to MINGDA products you purchased from MINGDA Official Website or MINGDA Direct Store on-site such as , Amazon, Third-party authorization platform and AliExpress. For purchases made through MINGDA’s authorized resellers, please contact them directly.

It’s ensured by MINGDA 3D that under normal use, the MINGDA 3D products you purchase will be free from defects in material and workmanship during the warranty period.


How to obtain Warranty service
During the warranty period, if the product cannot achieve the guaranteed function, please contact our service team (http://oa.3dmingda.cn/SystemFrameWorkV3/Role/Customer.aspx) to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered unless otherwise agreed upon between you and MINGDA. And please explain the problem of the product in detail, including product information, purchase information, fault description, and pictures/videos of the fault.

What Will MINGDA Do

MINGDA will attempt to diagnose and resolve your problem by e-mail after receiving the request case.

If it is confirmed that the problem needs to be solved by replacing the spare parts during the warranty period, MINGDA will send the accessories for the customer to replace. If the replacement parts can not solve the problem, we will provide a replacement or return service.

* Warranty period may vary according to local laws and regulations.

The use of personal contact information

By obtaining after-sales service under this policy, you authorize MINGDA to store your contact information, including name, phone number, shipping address, and email address. We will protect the security of your information.

MINGDA guarantees that subject to the following conditions, Refund Service, Replace Service and Warranty Repair Service can be requested. Please contact MINGDA or your authorized MINGDA dealer for more details. You will be required to fill out a refund or repair form, which should be sent to us along with the product.

Solutions Provided by MINGDA 3D

For after-sales services such as return/exchange/warranty, if it is not the fault of printer itself, MINGDA 3D will not bear the transportation cost, and if it needs to be returned to China, MINGDA 3D will not bear the possible taxes.

At the same time if the customer doesn't want/the customer directly rejects the package or return for personal reasons after delivery (must be in original condition), you may need to bear the bill of shipping and return fee of the package sent by the seller.

In addition, after returning the goods, it will take 15 working days to process the refund after our fulfillment center receives the goods, and it will take 3 to 5 working days for the refund amount to appear in your account.

MINGDA 3D will arrange service based on the type of warranty service accessible to the product, and the specific type is specified in this after-sales service category.


Non-after-sales policy coverage

This policy does not cover the following situations:

× Collision and burning accidents caused by man-made non-product quality problems;

× Damage caused by unauthorized modification, disassembly, the opening of the shell, etc. as directed by the unofficial manual;

× Damage caused by improper installation, use and operation not in accordance with the instructions of the manual;

× In the absence of official instructions and guidance, the damage caused by customers during repair and installation;

× Damage caused by reliability and compatibility issues when used with third-party components that are not certified by MINGDA 3D;

× Malfunction or damage caused by any third party products (including those provided by or integrated in MINGDA 3D products at your request);

× Products or parts with modified or removed identification labels.

The type of after-sales service

MINGDA 3D offers you the following after-sales services: return service, exchange service, and warranty service.

You can apply for a return if you meet the following conditions:

√ Within 14 natural days after the customer receives the goods, the product packaging, accessories, gifts, and instructions are complete, there is no artificial damage, which does not affect the secondary sales;

√ Within 14 natural days, after the customer receives the goods, it is found that the product has a performance failure that is not artificially damaged.

√ If the defect was found Over 14 natural days, and the return shipping cost must be covered by the buyer.

We have the right to refuse the customer's return request in the following cases:

× If the request for return is made more than 14 natural days from the date of receipt;

× The returned product is incomplete, the outer packaging, accessories, gifts, instructions are incomplete, or the appearance is damaged due to artificial reasons;

× Failure to provide legal proof of purchase or documents when returning goods, or to forge or alter documents;

× Collision and burnout are not caused by the quality of the product itself, as well as product quality problems are caused by man-made unauthorized modification, entry of foreign objects (water, oil, etc.), Damage caused by incorrect installation, or inability to use and operate;

× Tear up or alter labels, machine serial numbers, anti-counterfeiting marks, etc.;

× Products damaged due to unavoidable factors, such as fire, flood, and other force majeure;

× After contacting MINGDA 3D to confirm the return service, the corresponding item is not sent within 7 natural days;

× Other cases are described in the policy.
An exchange may be requested if one of the following conditions is met:

√ The customer finds that the product has been damaged during transportation within 30 natural days after receiving the goods and can provide the certificate of damage to the goods provided by the transportation company;

√ The customer finds that the product is seriously inconsistent with the original product description in one or more important aspects within 30 natural days after receiving the goods;

√ Within 30 natural days, after the customer receives the goods, it is found that the product has a performance failure that is not artificially damaged.

√ Over 30 natural days of receiving a product if the product has a defect, and the return shipping cost must be covered by buyer.

We have the right to refuse the customer's exchange request in the following cases:

× If the request for replacement is made more than 30 natural days from the date of receipt;

× The legal proof of purchase or documents cannot be provided when exchanging goods, or the documents are forged or altered;

× The replacement product is incomplete, or the appearance is damaged due to artificial reasons;

× Tested by the MINGDA 3D technical support department, there is no quality problem;

× Collision and burning caused by non-self-quality problems, as well as product quality problems caused by man-made unauthorized modification, entry of foreign objects (water, etc.), incorrect installation, or failure to use and operate according to the instructions in the manual;

× Tear up or alter labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.;

× Products damage due to unavoidable factors, such as fire, flood and other force majeure;

× After contacting MINGDA 3D to confirm the exchange service, the corresponding item is not sent within 7 natural days;

× If the goods are damaged due to transportation, they propose to exchange the goods but fail to provide the cargo damage certificate issued by the transportation company;

× Other situations are described in the policy.

Warranty Policy


If the product has performance failure during the valid warranty period of the product, you can apply for product warranty service.

The implementation of free warranty service must meet the following conditions:

√ The product has been used normally within the specified product warranty period since the purchase of the product, and there is a non-artificial performance failure of the product;

√ No modification or installation as directed by unofficial manuals, or other non-human-caused failures;

√ Put forward product maintenance requirements within warranty period from the date of receipt, and provide valid proof of purchase, documents, and order numbers, as well as corresponding product information, fault information, etc.


The following situations aren’t accessible to the free product warranty service:

× Collision and burning accidents caused by man-made non-product quality problems;

× Damage caused by unauthorized modification, disassembly, the opening of the shell, etc. as directed by the unofficial manual;

× Damage or water ingress caused by improper installation, use, and operation not in accordance with the instructions in the manual;

× In the absence of official instructions and guidance, the damage caused by customers during repair assembly and installation;

× Damage caused by reliability and compatibility issues when used with third-party components that are not certified by MINGDA 3D;

× The machine serial number, factory label, and other signs are torn or altered;


WARRANTY PERIOD

FDM

The Main Parts

Warranty Period

Replacement deadline for quality problems

 

Fully Enclosed Machine

12 months

14 days

 

Main Board

12 months

6 months

 

Display

12 months

12 months

 

Power

12 months

12 months

 

Motor

12 months

12 months

 

Extruder Kit

3 months

3 months

 

Glass

/

7 days

 

Tools (SD card, wrenches, pliers, etc.)

/

7 days

LCD

Power

12 months

12 months

 

Z-axis screw motor

12 months

12 months

 

touch screen

12 months

3 months

 

UV lamp

6 months

6 months

 

2K screen

3 months

3 months

 

FEP foil

/

/

Parts

Parts purchased separately

/

7 days