After-sales Service Policy

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 If any technical questions or need technical support, kindly send an email to MINGDA technician support@3dmingda.com. We will get back to you within 12 hours and provide a solution within 1-3 working days. Thank you!

After-sales Service Policy

 

Part One-General Terms

Shenzhen MINGDA Technology Co., Ltd. (hereinafter referred to as "MINGDA") after-sales service policy (hereinafter referred to as "Policy") includes the following three parts:

Part One-General Terms

Part Two-Types of After-sales Service

Part Three-Warranty Policy

This policy only applies to products purchased from MINGDA's official website (www.3dmingda.com) or directly operated stores (JD, Tmall, Taobao, Alibaba, Amazon, AliExpress, etc.). For products purchased through MINGDA authorized dealers, please contact the dealer directly. All products sold by MINGDA have a unique SN code, you can log in MINGDA's official website to check at any time.

Scope of Service 

MINGDA guarantees that under normal use, the MINGDA product you have purchased will be free from defects in materials and workmanship during the warranty period. The warranty period of this product is calculated from the date of purchase or otherwise stipulated by MINGDA. Please check the type of after-sales service and warranty period of your product in "Part Two-Type of After-sale Service" and "Part Three-Warranty Policy".

How to get after-sales service

During the warranty period, if the product cannot achieve the guaranteed functions, please contact MINGDA to obtain the corresponding after-sales service. In order to solve your problem quickly, you can also get help by visiting MINGDA's official website and browsing FAQs.

MINGDA's solution

MINGDA technical support staff will try to diagnose and solve your problem by mobile, email, or remote assistance, and support you to download and install the specified software update according to actual needs.

If you cannot solve your problem by email or software update, MINGDA may replace parts for you according to the warranty policy or you need to return the product to MINGDA for inspection, and arrange the service according to the type of warranty service the product enjoys, the specific types are as follows It is specified in "Part Two—Types of After-sales Service".

If the warranty service involves replacing products or parts, the replaced products or parts will become MINGDA's property, and the replaced products or parts will become your property.

The replacement products or parts provided by MINGDA may not be brand new, but they are definitely in good working condition and at least equivalent in performance to the replaced part. The replaced product or accessories enjoy the same warranty service during the remaining warranty period of the original product.

Use of personal information

To obtain after-sales service through this policy, you authorize MINGDA to store your contact information, including name, phone number, shipping address and email address. MINGDA will protect the security of your personal information.

Part Two-Types of After-sales Service

MINGDA provides you with the following after-sales service: return service, exchange service and warranty service. For more information, please contact MINGDA after-sales service center or MINGDA authorized agents. When you need to return for repair, you need to contact the customer service of the platform you purchased, and send the product to be repaired to the after-sales service center designated by MINGDA for repair.

Return service conditions

Within 7 natural days after the customer receives the goods, the product packaging, accessories, gifts, manuals are complete, and there is no artificial damage, which does not affect the secondary sales;

Within 7 natural days after the customer received the goods, the product was found to have non-human damage performance failures.

We have the right to refuse the return request in the following situations

× Request for return is made more than 7 natural days from the date of receipt;

× The returned goods are incomplete, the outer packaging, accessories, gifts, manuals are incomplete, or the appearance is artificially damaged;

× It is not possible to provide legal proof of purchase or receipt when returning the goods, or to forge or alter the receipt;

× Product quality problems caused by collisions and burns that are not caused by quality problems of the product itself, as well as product quality problems caused by unauthorized modification, foreign objects (water, oil, sand, etc.), improper installation, use and operation not in accordance with the instructions of the manual;

× Tearing up or altering labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.;

× Products damaged due to force majeure such as fire, flood, lightning, traffic accidents, etc.;

× After contacting MINGDA to confirm the return service, the corresponding item was not sent within 7 natural days;

× Other circumstances described in the policy.

Exchange service conditions

√ Within 15 natural days after receiving the goods, the customer finds that the product has been damaged during transportation and can provide the cargo damage certificate provided by the transportation company;

√ Within 15 natural days after the customer receives the goods, it is found that the product is seriously inconsistent with the original product description in one or more important aspects;

√ Within 15 natural days after the customer received the goods, the product was found to have non-human damage performance failures.

We have the right to refuse the exchange request in the following situations

× Request for replacement is made more than 15 natural days after the date of receipt;

× Unable to provide legal purchase proofs or receipts during exchange, or forge or alter the receipts;

× The replacement product is incomplete, or the appearance is artificially damaged;

× Tested by MINGDA technical support department, there is no quality problem;

× Product quality problems caused by collisions and burns caused by non-self-quality problems, as well as unauthorized modification, foreign objects (water, oil, sand, etc.), improper installation, use and operation not in accordance with the instructions;

× Tearing up or altering labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.;

× Products damaged due to force majeure such as fire, flood, lightning, traffic accidents, etc.;

× After contacting MINGDA to confirm the exchange service, the corresponding item was not sent within 7 natural days;

× Request for replacement due to cargo damage due to transportation but fail to provide the cargo damage certificate issued by the transportation company;

× Other circumstances described in the policy.

The buyer shall bear the freight in the following cases

√ Return the product due to any reason other than product quality problems or manufacturing defects;

√ The buyer's unexpected return;

√ Return personal items other than products;

√ The buyer claimed to have quality defects and returned it, but the technical support department of MINGDA found that the product was in normal working condition;

√ Return products with quality problems via international express;

√ Without confirmation from MINGDA, the buyer will return all expenses incurred during the process (any return outside the after-sales service process).

Warranty service conditions

During the product's effective warranty period, if the product has a performance failure, you can apply for product warranty service. Please refer to "Part Three-Warranty Policy" for the warranty service of different product parts.

The implementation of free warranty service must meet the following conditions

√ Products that have been used normally within the specified product warranty period and have non-human performance failures;

√ No unauthorized disassembly, no modification or addition that is not guided by the official manual, or other non-human-caused malfunctions;

√ Provide valid proof of purchase, bills and bill numbers.

Part Three-Warranty Policy

Clause 1: The after-sales period of all printers is calculated from the date of purchase.

Clause 2: The warranty period of the main accessories is shown in Appendix 1.

Clause 3: After the whole machine is more than one year old, all parts and accessories are not guaranteed. If the customer needs to replace the parts, he must purchase and bear the corresponding freight.

Clause 4: MINGDA provides free lifetime technical support services for the products sold.

Clause 5: MINGDA reserves the right to interpret the final service terms.