Shipping Info

Frequently Asked Questions

1.When will the order start to be processed?
1-2 working days after received the order.

2.What countries do you ship to?
Europe: France, Germany, Italy, Netherlands, Belgium, Luxembourg, Denmark, Ireland, United Kingdom, Greece, Spain, Portugal, Austria, Finland, Sweden, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Cyprus, Malta, Latvia, Lithuania, Estonia, Bulgaria, Romania, Croatia, United Kingdom

Northern America : United States, Canada


Southeast Asia: Brunei, Indonesia, Japan, Malaysia, Maldives, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

3.How long does delivery take after shipping?
To the US/Canada/EU/Russia: 3-7 Days from overseas warehouse
To other areas: 7-30 Days

4.Whether global free shipping or not?
It is not global free shipping. Due to Express company's different charge standards in different countries, Free standard shipping is only available for part of the countries. We will charge for the additional shipping costs when ship to a remote country/area or a remote area fee will be charged by the carrier.

5.Where can I ask for help or technical support?
For help with the order or shipping, please contact our customer support team via email at For technical support, please contact our after-sales service team via our after-sales service system